• All correspondence(s) in respect of Tours / Travel Services and bookings should be addressed to gotrigou.com
• On confirmation of booking your contract is with gotrigou.com. A contract exists between us when we confirm your tour/travel services and we have received the deposit amount from your end
• For the services contracted, a minimum deposit of 40% of the total tour cost is to be paid by you to gotrigou.com.The deposit is required to hold the booking on confirmed basis.
• Balance payment is to be made 20 days prior to the date of start of services. Any booking made within 20 working days of the date of services would be considered to be a late booking and for same the full and final payment is required to be made at the time of booking itself.
• In some special cases and during the high peak season full payment is required to be made at the time of booking itself.
• To Cancel or reschedule a trip please see cancellation policies
• All booking must be made on pre-payment basis (i.e. must be paid in full in India before the passenger departure).
• Payments in INR/Foreign currency must be accompanied by the original passport & tickets of all the passengers traveling.
• All rates are subject to a revision – if there is a fluctuation in the currency rates
• 5%TCS (Tax collected at source) on the total cost will be charged extra. TCS Amount collected shall reflect in Form 26AS of the person of which PAN is provided which can be claimed while filing their Income-tax return. We will provide a certificate for the collection. Without submission of PAN card, 10% of TCS will be applicable. TCS is not applicable on GST
• gotrigou.com provides Visa assistance only, Visa Approval is at the discretion of Consulate
• Visa Disclaimer : Please note that the final decision regarding a visa application rests solely with the Thai Embassy/Consulate.
• gotrigou.com officials or representatives will never ask you for your personal information i.e. your credit/debit card details, passwords, PIN, CVV, OTP etc. Please do not share these details with anyone over phone, SMS, Whatsapp, email or any other source.
• In case the selected hotel is unavailable for booking, an alternate arrangement will be offered to the customer in another hotel of a similar category
• Company is not responsible for any loss or damage to personal belongings during the stay in the hotel or while traveling in the coach. Due to theft or loss of baggage, tour participant can lodge a complaint with the local authorities on his/her sole discretion, cost, risk and consequences
• Cancellation due to VISA rejection: All the clients travelling on M/s Indian Holiday Pvt ltd tour must be in possession of a valid visa. Client shall ensure that the Visa Application Form (s) is duly filled and verified by the Client, to its satisfaction, before it is submitted to the Embassy. / Consulate. However kindly note that it is entirely at the discretion of the concerned Consulate / Authorities to grant / reject visa even after submitting all relevant documents and the company will not be held responsible for the same. The company is not at all liable for such cases or has any influence on the consulate/embassy’s decision The role of the company is only to provide necessary guidance to the client for the purpose of applying for VISA. The company will not be responsible for non-issuance of visa due to receipt of incomplete / delayed documents from the Clients. It is a possibility that the consulate may ask the passengers to appear for a personal interview. This is at the sole discretion of the Consulate / Authorities. If the required documents are not submitted by the client, the issuance of visa will further be delayed / rejected, and the client will not hold gotrigou.com  liable for the same. Client should adhere to all the norms and conditions laid by the consulate / embassy. Upon rejection of visa, if the client wishes to reapply for the visa, he / she is liable to pay again the requisite fee to the consulate and he / she will not claim same from  gotrigou.com.
• Any communication directed at the address or made through / on the contact details such as E-mail id / cell phone . of the Client as provided by the client through whom the client has made the bookings with the company shall be deemed to have been communicated to and received by the Client. The Company shall not responsible for any error on part of mode of communication in this regard
• The company shall in no circumstances whatsoever be liable to the client for:-  Any over stay expense due to delay or change in bus/air/train /ship or cancellation of special bogie or other service due to sickness, weather condition, strike, war or any other cause whatsoever.- Sightseeing missed &/or program being cancelled after the commencement of the tour & before the due period due to any unavoidable situation which are beyond our control.- Any Loss/Damage of baggage by the Airlines / Hotels / Coach / Cruise
• Client’ means the personal/persons in whose name or on whose behalf the booking is made.
• There is no Contract between the Company and the Client until the company has received the initial deposit as stated in the clause regarding ‘payment’.
• Independent contractors means “Hotelier/Hotel Owners”, Owner of any airline or shipping company or railway, ferry boat owner/operator/coach owner/or any other person who has been selected by the company to render service to the client. No person other than the company, in writing, has the authority to vary, add, amplify or waive any stipulation, representation, term or condition
• In case your package needs to be cancelled due to any natural calamity, weather conditions etc. gotrigou.com shall strive to give you the maximum possible refund subject to the agreement made with our trade partners/vendors
• gotrigou.com reserves the right to modify the itinerary at any point, due to reasons including but not limited to: Force Majeure events, strikes, fairs, festivals, weather conditions, traffic problems, overbooking of hotels / flights, cancellation re – scheduling / re-routing of flights, closure of /entry restrictions at a place of visit, etc. While we will do our best to make suitable alternate arrangements, we would not be held liable for any refunds/compensation claims arising out of this.
• For any paid activity which is non-operational due to any unforeseen reason, we will process refund & same should reach the guest within 30 days of processing the refund. Also, for any activity which is complimentary and not charged to gotrigou.com & guest, no refund will be processed

TCS Conditions