Thai Tour Cancellation Policies

Tour Cancellation & Refund Policies

Client will get a 5days window to make any change or modification in submitted plan after making the first payment i.e. booking amount and no additional or cancellation charge will be calculated
If the booking date is not more than 25 days prior to the journey date then no change will be entertained after placing the booking confirmation. In this scenario clients takes not more than 48hrs to cancel the entire plan then 15% of the entire tour cost will be charged as cancellation fees and rest of the amount will be refunded within 30 days from the date of cancellation. If it crosses the time limit of 48hrs then 100% of the paid amount will be counted as cancellation charge and nothing can be refunded.
- All services such as Airline seats / Hotel accommodation / Ground transportation etc. for your tour / travel are blocked after the booking is made. We are still liable to pay to all our suppliers / vendors the agreed charges including penalties, if these services are released / cancelled within the below mentioned time frame. If circumstances make you cancel the tour, the cancellation must be intimated to us in writing and cancellation charges payable are provided as below:-
– 25 days before to the departure of the tour – 30% of the total tour cost.
– 24 – 15 days prior to the departure of the tour – 60 % of the total tour cost.
– 14 – 8 days prior to the departure of the tour – 80 % of the total tour cost.
– 7 days or less prior to the departure for the tour or a “No Show” – 100 % of the total tour cost.
– For Cancellations/Amendments made whilst on tour – 100 % of the total tour cost.
– In some cases the cancellation charges may vary or may change & same would be intimated separately on case to case basis.

If clients are having any travel insurance policy and it covers tour cancellation coverage then clients are requested to contact to the particular insurance provider for recovering the amount. gotrigou.com will not take any responsibility to anything subject to the insurance policies.
The cancellation charges, as applicable for cancellation of services related to flight tickets/ hotel bookings/ travel services/ Guide services would also be recovered from the client.
TCS & GST or any added taxes will not be refunded. The cancellation charge and refund amount will be calculated only after deducting the tax amount.
In case you cancel your trip after commencement the refund would be restricted to a limited amount that would depend on the amount that we would be able to recover from the hoteliers, airlines, transporter and other suppliers we patronize. For unused hotel accommodation, flight tickets, transportation, missed meals and any other services etc. we do not bear any responsibility to refund.
Cancellation amount is calculated as per total booking amount and not as per advance deposited.
The refund for the foreign exchange component of the tour will be refunded in INR only and will be at the prevailing day rate of exchange of the company.
Third Party refund i.e. Airline, Cruise, Overseas Suppliers could take between 30 to 90 working days provided relevant supporting documents are provided to the Company.
There will be no refund for cancellation of reservation after commencement of travel.